Question 1

WHAT DOES INDIVIDUAL LEASING MEAN?

Accepted Answer

Each resident signs their own lease for their specific bedroom. So, if a roommate moves out, the other residents are not responsible for that person’s rent. Please note that common areas are a shared space.

Question 2

WHAT ARE RENTAL INSTALLMENTS? WHY IS MY RENT NOT PRORATED?

Accepted Answer

A rental installment is a payment made as part of a series of payments. To simplify the billing process, the entire sum of the housing contract is divided into equal installments. Instead of reducing the first installment and increasing the remaining installments, all installments are equal. These installments are factored into the start and end dates of the lease, including proration.

Question 3

WHAT SHOULD I BRING TO MY NEW APARTMENT?

Accepted Answer

While the furniture and appliances are included, below is a guide to help you with the personal belongings that you will need to provide: Common area: electronics and corresponding cords/adapters, décor, trash can, trash bags, pots and pans, plates, cups, eating/serving utensils, coffee maker, cleaning/disinfecting supplies, dishwasher detergent, laundry detergent, etc. Bedroom: linens, pillows, mattress pad, towels, toiletries, shower hooks and curtain, trash can, décor, electronics and corresponding cords/adapters, and anything else that makes you feel at home.

Question 4

WHAT IF I NEED SOMETHING REPAIRED IN MY APARTMENT?

Accepted Answer

Our onsite, professional maintenance team would be happy to help you. You may submit a service request through the resident portal, by email, or by contacting the office during business hours. Emergency maintenance is available 24/7.

Question 5

HOW DO I PAY MY RENT AND WHEN IS IT DUE?

Accepted Answer

Rent is due the first of each month and may be paid online by ACH, debit or credit card through the resident portal or by check or money order at the leasing office. No cash accepted.

Question 6

SOMETHING IS BROKEN OR DAMAGED IN MY SUITE, WHAT DO I DO?

Accepted Answer

Please enter a maintenance request through your resident portal.

Question 7

WHAT IF I WANT TO BRING MY OWN FURNITURE? CAN I REMOVE THE FURNITURE PROVIDED?

Accepted Answer

While you’re welcome to bring your own furniture, there may not be enough space in your unit for additional furniture. Any furniture provided and listed in your lease agreement must remain in the unit at all times.

Question 8

WHAT INTERNET IS PROVIDED? WHO DO I CONTACT IF I HAVE AN ISSUE?

Accepted Answer

Complementary Cloudwifi provides high-speed wireless internet throughout both Unity Point and Unity Place. Residents are not permitted to install other internet services.

Question 9

WHAT IS INCLUDED IN THE RENT?

Accepted Answer

Fully furnished bedroom and common area furniture, appliances, washer and dryer, and access to community amenities like the 24/7 gym and study rooms are included.

Question 10

WHY HAS MY RENT INCREASED?

Accepted Answer

The rent for a unit can be increased 12 months after a resident first moved in or 12 months since the resident’s last rent increase.

Question 11

WHAT IS AN N11?

Accepted Answer

An N11 is a document you sign to officially end your tenancy with Unity at the end of your fixed term lease, or after giving 60 days notice on a month-to-month lease.

Question 12

WHERE IS VISITORS PARKING?

Accepted Answer

Paid visitor parking is located outside behind Unity Point only (333 University Ave) and payment is made using the HONK mobile app.

Question 13

ARE UTILITIES INCLUDED?

Accepted Answer

All utilities are included except Hydro (Electricity). Residents must create an account with Carma Billing.

Question 14

I’M NOT A STUDENT, CAN I STILL LIVE HERE?

Accepted Answer

Absolutely! Unity leases to students and non-students alike.

Question 15

IS PARKING INCLUDED?

Accepted Answer

Parking is not included in the rent and is leased separately on a first come first serve basis.

Question 16

ARE PETS ALLOWED?

Accepted Answer

Yes, both Unity Place and Unity Point are pet friendly.

Question 17

WHAT HAPPENS IF I GET LOCKED OUT OR LOSE MY KEYS?

Accepted Answer

Call the After-Hour Maintenance Line for lock-outs: 343-688-1300 and follow the voice prompts.

Question 18

HOW LONG ARE YOUR LEASES?

Accepted Answer

Leases are typically one full year in length, beginning in September or May depending on the lease term.

Question 19

MY LEASE IS UP, WHAT ARE MY OPTIONS?

Accepted Answer

Residents can renew for another fixed-term lease or move to a month-to-month lease after the fixed term expires.

Question 20

CAN I MOVE OUT BEFORE MY LEASE ENDS? (SUBLETS & ASSIGNMENTS)

Accepted Answer

Residents may assign or sublet their lease depending on the situation. Approval and conditions apply.

Question 21

HOW DO I USE THE DISHWASHER IN MY APARTMENT?

Accepted Answer

A short instructional video is provided for dishwasher use: “How To Series – Dishwasher.”

Question 22

AFTER-HOUR SERVICE (EMERGENCY MAINTENANCE)

Accepted Answer

Emergency maintenance service is available after hours.

Question 23

DO YOU HAVE ACCESSIBLE UNITS? (liveunity.ca)

Accepted Answer

Yes, accessible units are available upon request.

A Renter’s Guide to Kingston Ontario Rentals Near Queen’s University

UNITY POINT

CALL US: 888-200-3795

UNITY PLACE

CALL US: 888-200-3705

SITE LINKS